A ticketing system is the most widespread communication channel that hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to handle a problem that takes a certain amount of time to examine or that needs to be escalated to a server administrator. Thus, all replies provided by either side will be stored in one place in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts to accomplish a certain operation or to get in touch with the company’s client service team. If you would like to manage several domains and each one is hosted in its own account, you will need to use an even larger number of accounts at the same time. Besides, it may take a substantial length of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting services come bundled with an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in one place – invoices, files, emails, tickets, etc., avoiding the need to sign in and out of different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can open a ticket with a few clicks without the need to leave your Control Panel. During the process, you can pick a category and our system will present you with a variety of articles, which will give you more info and which may help you resolve any given problem even before you open a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting services, was built with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a question or confront a predicament, you can contact our tech support team members instantly without needing to log in to an entirely different admin dashboard. You can browse your files or check different settings within your account while posting a new ticket or reading the response to an older one. In case you’ve got a myriad of tickets and you want to find a specific one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We’ll make sure you obtain a reply in less than 60 minutes irrespective of the essence of your enquiry or issue.