A live chat is one of the ways of communication supplied by some website hosting providers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand a word in comparison to a phone call with an agent. In addition, when the problem that you have requires some time to be investigated and resolved, you're able to do something else meanwhile rather than just waiting, like you would have to do when you call. Also, you can take advantage of a live chat assistance service without charge as long as you have web accessibility even if your hosting supplier is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

We provide a live chat support service for all Linux cloud website hosting services that we offer and we will support you with almost everything in real time. If you do not have an account with us yet, we will provide you with more details about the packages to help you to pick the most suitable package. In case you are a current client, we can help you with any billing or general issue and even with lots of common tech matters, such as an email address installation in a desktop email client. In case you cannot phone us for whatever reason or you're in some country where we don't have a local phone number, the live chat is the best option to get in touch with us. Of course, some troubles require longer time to examine and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we are able to save your time and help you with numerous troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, therefore if you have any questions for our Linux semi-dedicated hosting services, you'll be able to speak with our customer care team at any time no matter if you have already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, still we're able to assist you with various tech questions too. We can help you pick the right package for your sites in case you do not have an account yet, we can respond to any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all this will be done timely since our live chat service is available all day, each and every day. Every time you require support, you can talk to an agent and save considerable time.