In case you’ve got a site, a problem might always emerge and it doesn’t automatically need to be associated with the hosting service itself. For example, something can go wrong when you update a script or some important content may be modified or deleted by chance. Whatever the nature of the problem may be, you’ll have to get in touch with the help desk staff and ask them to retrieve a backup or to assist you in resolving the problem that you are encountering. How fast they will do this will predetermine the length of time that your sites will be offline. For particular websites like social networking websites or web stores, a prolonged outage duration often equals lost customers and money. With that said, it’s essential to use the services of a web hosting company that offers not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours, or even all day, to receive a reply to an email or a support ticket. No matter when you get in touch with us, we’ll assist you within less than an hour with any technical or pre-sales questions that you might have. In reality, our real reaction time almost never surpasses 20-30 minutes. As we are on duty around the clock, you will always receive support in a timely manner and we understand precisely how critical this is in the Internet age. Shortly after you contact us, we will reply to your questions. If you face any technical challenge, we will handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk staff representatives will be at your disposal at all times and they’ll respond to any ticket that you post from your hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed no matter if you have a generic query related to your semi-dedicated server or you bump into a certain predicament and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24/7/365 to address any billing, general or technical issue. In case you get in touch with us about anything that is within our capacity, we will solve it before we respond, which goes to say that you will not have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we will give you the needed info – what workable solutions to try out, what steps to take, etc.