In case you have ever had a cloud website hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for a lot of things it is better to talk to a live person on the telephone than to exchange tickets or email messages. If you want to find out more about a particular service before you decide to order it or if something small-scale has to be done, for example, it is much easier and faster to get it done live. If you're able to contact representatives by phone, it's also very likely that you're using the services of an actual web hosting supplier, not a reseller. The level of support that you can get by phone may differ between different companies - from general issues to professional technical support. Usually most of the suppliers supply pre-sales assistance and first level phone support, while more complicated tech matters are managed via electronic mail and / or tickets.

Phone Support in Cloud Website Hosting

Since we have live telephone support 14 hours per day, you're able to contact us and talk with one of our customer support agents to learn more about all of the Linux cloud website hosting services that we provide and ensure that our servers match the system requirements for your web sites prior to you buying anything. For your benefit, we have phone numbers on 3 continents and you are able to call the one closer to you - in the United States of America, the UK or Australia. If you're already an existing customer, you'll be able to call about general and billing issues, and about some technical issues. If the trouble is strictly technical or it needs more time to investigate, you will have to use our ticketing system, which will allow both you and our technical support crew to monitor the information given by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical troubles may require a support ticket so as to give time to our tech support crew to analyze, we are able to help you with a lot of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in a different country, we have a global number where you can reach us.