The customer support that you'll receive from your cloud website hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you have some technical trouble with an active account. Timely and clear information about a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a real hosting supplier not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it's likely that you will wait for a couple of days to receive an answer to any question, thus your sites may stay offline for a long time. However, a provider which provides various ways of communication and has a tech support staff that is available all the time will assist you to right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance right away, so our cloud website hosting services come with 24/7 tech support and various options for contact. In case you don't have an account yet, you can easily phone us or come on our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service that you cannot use. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it requires further analysis. Unlike the majority of providers out there, we answer to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You can try out our support services even before you get a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and common queries. Our representatives can help you choose the perfect plan or provide you with info about our servers, so as to check whether the system requirements for your websites are met. If you're an existing customer, you can also get in touch with us through electronic mail or through our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that whenever you employ any of these two ways of contact, you'll get a reply within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other service providers, even large ones, you can compare the reply time since it ordinarily takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS Hosting

If you purchase a virtual private server through our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you are a current customer and you're looking for help with some technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an email and we will take care of the trouble and send you a response within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, however for the vast majority of issues it takes a maximum of 30 mins to receive assistance. Our support service covers your VPS and all pre-installed software it features, so if you'd like to have help with third-party applications, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

When you obtain a dedicated server from our company, you can get in touch with us at any time using a number of channels and the maximum time that you'll need to wait for a reply is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you can open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any basic questions or you would like to learn more about our web hosting solutions before you order, you can use our live chat or you could call one of the local phone numbers that we have in different countries worldwide. If you'd like to have help with third-party software that you are unable to set up or run efficiently, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.