A One–Hour Response Time Guarantee
We provide a sixty–minute response guarantee for every trouble ticket or email that you send to our tech support team. We’ll speedily reply to all the standard queries and forward right away the case to our server admins if any further assistance is needed. If you make use of our Admin Services package, we will complete any of the included server management services at a time that has been discussed with you beforehand.
A First–Rate Customer Care Service
If you require any assistance while using our Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server for you, don’t hesitate to reach our client support team at any moment via the ticketing system. Additionally, if you need help managing your dedicated hosting server, you can make use of our Admin Services package, which includes Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting services, data backup disk storage space, etc.
An Intuitive Help Area
Every Linux dedicated hosting server includes our free Web Site Control Panel, which features an extensive knowledgebase plus a collection of how–to video tutorials. Whenever you require help working with the Web Site Control Panel, just click the Videos or Help buttons situated in the top right corner.