1 hour ticket response
We are specialized in supplying a fast and adequate response to each support ticket submitted by a user. Our well–trained help desk support staff members will review your situation and will think of the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, the average trouble ticket response time has proved to be twenty minutes.
A First–Class Technical Support Service
Each member of our customer care staff has many years of experience in the Linux cloud website hosting services niche and almost all of them have worked for us for at least five years. They all are eager to respond to all your queries in the most professional manner possible.
A User–Friendly Help Section
Incorporated into the Web Site Control Panel is an easy–to–browse Help section, which offers you various sources of information. You can browse through a regularly updated knowledge base featuring web hosting account management articles and site administration articles, check out the how–to video tutorials or have a peek at our F.A.Q. library.