A 99.9% Server Uptime
Our cloud website hosting system is based on a dependable, enterprise–class hardware configuration and a strongly customized Linux distribution. This is why, regardless of what your website is, or how many web site visitors you’ve got, or even if there’s a denial–of–service attack, our physical servers will remain up and your sites will remain online.
All Linux cloud website hosting services packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is crucial to also set up your own network architecture. This is the reason why we built a custom–configured internal network in each one of our datacenter facilities. Based on top–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–sound data transfer speeds and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, no matter which web hosting service you have selected.
A 30–Day Money–Back Guarantee
Although we have given our best to minimize all possible risks with our cloud hosting packages and even though our company offers excellent technical support, there are times when the customer is just not pleased with what we have to offer. Or he has to migrate to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, you will get a reimbursement.
24/7 Technical Support
We’ve mindfully picked each individual member of our 24x7 support staff so that we can provide the best possible technical support service you can get. Each one of our techs has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. Plus, they’re available to you 24x7x365 – you’ll be able to call them whenever you want and they will reply to you as quickly as possible.
Their average ticket response time is less than twenty minutes, whereas with many other web hosting providers you are forced to wait for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to within 60 minutes.